FAQ

How many trees may I order?

1 tree per household.

Should I sign up for a PayPal account prior to ordering?

Yes!  This will save you time when ordering. However, you may also order with a credit card.

Do I need to live in London to order a tree?

Yes.

How do I order a tree if I don't have a computer?

Computer access is available free of charge through the London Library system. Please check with your local branch library for dates and times of operation.

Where and when do I pick up my tree order?

Once your online tree order is complete, you will receive an email that gives you a location and options of dates and times for tree pick-up.

Do I need to bring ID to pick up my tree?

Yes, please bring ID with you for tree pick-up.  Ensure that you have received an email with tree order confirmation. 

Can I pick up a tree for a friend or neighbour?

Yes, we encourage car pooling.  Please bring proof of purchase.

What if I'm out of town during the scheduled pick-up dates?

Please arrange to have a family member, neighbour or friend pick up on your behalf. Just send confirmation of your order with that person.

What size of vehicle do I need to pick up my tree?

The trees will fit in even the smallest compact cars. Hatchbacks and vehicles with fold down seat work well. Please consider bringing a plastic garbage bag to wrap the pot in.

How soon do I have to plant my tree?

The sooner you can plant your tree the better. If are unable to plant it right away, keep it in a sheltered location outside and ensure the pot stays well watered.