Frequently asked questions
How many trees may I order?
1 tree per household.
Should I sign up for a PayPal account before ordering?
Yes! This will save you time when ordering. However, you may also order with a credit card.
Do I need to live in London to order a tree?
How do I order a tree if I don't have a computer?
Where and when do I pick up my tree order?
Once your online tree order is complete, you will receive an email with the location, dates, and times for tree pick-up.
Do I need to bring ID to pick up my tree?
Yes, please bring ID with you for tree pick-up. Ensure that you have received an email with tree order confirmation.
Can I pick up a tree for a friend or neighbour?
Yes, we encourage car pooling. Please bring proof of purchase.
What if I'm out of town during the scheduled pick-up dates?
Please arrange to have a family member, neighbour, or friend pick up on your behalf. Just send confirmation of your order with that person.
What size of vehicle do I need to pick up my tree?
The trees will fit in even the smallest compact cars. Hatchbacks and vehicles with fold down seat work well. Please consider bringing a plastic garbage bag to wrap the pot in.
How soon do I have to plant my tree?
The sooner you can plant your tree, the better. If you are unable to plant it right away, keep it outside in a sheltered location and ensure the pot stays well watered.