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How many trees may I order?1 tree per household.
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Should I sign up for a PayPal account before ordering?Yes! This will save you time when ordering. However, you may also order with a credit card.
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Do I need to live in London to order a tree?Yes!
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How do I order a tree if I don't have a computer?Computer access is available free of charge through your local library. Please check for dates and times of operation. You can also have a family member, friend, or neighbour order on your behalf.
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Where and when do I pick up my tree order?Once your online tree order is complete, you will receive an email with the location, dates, and times for tree pick-up.
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Do I need to bring ID to pick up my tree?Yes, please bring ID with you for tree pick-up. Ensure that you have received an email with tree order confirmation.
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Can I pick up a tree for a friend or neighbour?Yes, we encourage car pooling. Please bring proof of purchase.
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What if I'm out of town during the scheduled pick-up dates?Please arrange to have a family member, neighbour, or friend pick up on your behalf. Just send confirmation of your order with that person.
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What size of vehicle do I need to pick up my tree?The trees will fit in even the smallest compact cars. Hatchbacks and vehicles with fold down seat work well. Please consider bringing a plastic garbage bag to wrap the pot in.
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How soon do I have to plant my tree?The sooner you can plant your tree, the better. If you are unable to plant it right away, keep it outside in a sheltered location and ensure the pot stays well watered.
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