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  • How many trees may I order?
    1 tree per household.
  • Do I need to live in London to order a tree?
    Yes!
  • How do I order a tree if I don't have a computer?
    Computer access is available free of charge through your local library. Please check for dates and times of operation. You can also have a family member, friend, or neighbour order on your behalf.
  • Where and when do I pick up my tree order?
    Once your online tree order is complete, you will receive an email with the location, dates, and times for tree pick-up.
  • Do I need to bring ID to pick up my tree?
    Yes, please bring ID with you for tree pick-up. Ensure that you have received an email with tree order confirmation.
  • Can I pick up a tree for a friend or neighbour?
    Yes, we encourage car pooling. Please bring proof of purchase.
  • What if I'm out of town during the scheduled pick-up dates?
    Please arrange to have a family member, neighbour, or friend pick up on your behalf. Just send confirmation of your order with that person.
  • What size of vehicle do I need to pick up my tree?
    The trees will fit in even the smallest compact cars. Hatchbacks and vehicles with fold down seat work well. Please consider bringing a plastic garbage bag to wrap the pot in.
  • How soon do I have to plant my tree?
    The sooner you can plant your tree, the better. If you are unable to plant it right away, keep it outside in a sheltered location and ensure the pot stays well watered.
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